STeady state electric privacy policy

PRIVACY POLICY
Steady State Electric
Effective Date: August 11, 2026

1. Who We Are

Steady State Electric ("Steady State Electric," "we," "us," or "our") is a licensed residential electrical contractor located at 2450 S Gilbert Rd, Suite 207, Chandler, Arizona 85286. We serve homeowners throughout the Phoenix metro area, including Maricopa and Pinal Counties.

This Privacy Policy describes how we collect, use, store, share, and protect personal information when you visit our website, contact us, submit a form, or communicate with us including via text message (SMS).

By using our website or providing your contact information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information you provide to us directly, as well as certain information automatically when you visit our website.

Information you provide directly:

Your name (first and last)

Phone number

Email address

Home city or address (for service area confirmation)

The nature of your electrical service request or project description

Your preferred timeline for service

Any other information you voluntarily include in messages or forms submitted to us

Information collected automatically:

Browser type and version

Device type (desktop, mobile, tablet)

Pages visited and time spent on each page

Referring website or source

General geographic location (city/region level, based on IP address)

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or government-issued ID numbers.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your service inquiries and schedule appointments

To communicate with you about your electrical project, quote, or job status

To send appointment reminders, follow-ups, and service updates via phone call, email, or SMS (text message) — with your consent

To improve our website and the quality of our services

To comply with applicable legal obligations

To maintain records of our service communications

We do not use your personal information for automated decision-making or profiling. We do not sell your personal information to third parties for marketing purposes.

4. SMS / Text Message Communications

Consent

Steady State Electric sends text messages (SMS) only to individuals who have explicitly provided consent to receive them. We operate in compliance with the Telephone Consumer Protection Act (TCPA) and the A2P 10DLC (Application-to-Person 10-Digit Long Code) standards established by major U.S. carriers.

Before sending you any SMS messages, we obtain your prior express written consent. Consent may be provided by:

Submitting a contact form on our website and opting in to text message communications

Verbally agreeing during a phone call and confirming via opt-in text reply

Sending us a text message to initiate contact

By providing your mobile phone number and consenting to receive SMS messages, you agree to receive text messages from Steady State Electric at the number provided. Consent is not a condition of purchasing any service.

Types of Messages We Send

We use SMS only for the following transactional and service-related purposes:

Appointment confirmations and reminders

Job status updates and arrival notifications

Responses to your service inquiries

Follow-up messages related to an active or recent service request

Requests for feedback following a completed job

We do not use SMS for unsolicited marketing campaigns or bulk promotional messages.

Message Frequency

Message frequency varies based on your service activity with Steady State Electric. You will not receive text messages unrelated to your service requests or inquiries.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Steady State Electric is not responsible for any charges you incur from your carrier related to SMS messages.

How to Opt Out

You may opt out of receiving text messages from Steady State Electric at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent to your number.

You may also opt out by contacting us directly at mysteadystateelectric.com or by calling +1 (480) 568-6004 and requesting removal from our messaging list.

Help

If you have questions about our text messaging program, reply HELP to any SMS you receive from us, or contact us using the information in Section 12 of this policy.

No Sharing of SMS Consent Data

Your mobile phone number and SMS consent will never be shared with, sold to, or transferred to any third party for their own marketing or messaging purposes. Your consent to receive SMS from Steady State Electric applies only to communications from Steady State Electric.

5. How We Share Your Information

Steady State Electric does not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

Service Providers: We may share information with trusted software platforms and tools that help us operate our business (such as scheduling software, CRM systems, or communication platforms). These providers are contractually required to protect your information and may only use it to perform services on our behalf.

Legal Requirements: We may disclose your information if required by law, regulation, or valid legal process (such as a court order or subpoena).

Business Protection: We may share information when necessary to protect the rights, property, or safety of Steady State Electric, our customers, or others.

Important SMS Data: No mobile opt-in data or phone numbers collected for SMS communications will be shared with, sold, or transferred to any third party for their own marketing or messaging purposes, under any circumstances.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy including providing and following up on services, responding to inquiries, and maintaining records for legal or business purposes.

If you request that we delete your information, we will do so promptly, except where retention is required by law or is necessary to resolve a dispute or enforce an agreement.

When personal information is no longer needed, we delete or anonymize it securely.

7. Your Rights & Choices

You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.

Correction: You may request that we correct inaccurate or incomplete information.

Deletion: You may request that we delete your personal information, subject to any legal obligations we have to retain it.

Opt-Out of SMS: You may opt out of text message communications at any time by replying STOP to any SMS or contacting us directly.

Opt-Out of Email: You may opt out of email communications by replying to any email we send and requesting removal, or by contacting us directly.

To exercise any of these rights, contact us at mysteadystateelectric.com or call +1 (480) 568-6004. We will respond to all requests within a reasonable timeframe.

8. Security

We take reasonable and appropriate measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. These measures include using secure communication channels and limiting access to personal data to those who need it to perform their job functions.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites (such as review platforms or map services). This Privacy Policy applies only to Steady State Electric and our own website. We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will delete it promptly. If you believe we have collected such information, please contact us at mysteadystateelectric.com

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11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please contact us:

Steady State Electric
2450 S Gilbert Rd, Suite 207
Chandler, Arizona 85286

Phone: +1 (480) 568-6004
Email: mysteadystateelectric.com

We aim to respond to all privacy-related inquiries within 5 business days.

© 2026 Steady State Electic. All rights reserved.